Privacy Policy

JobyDesk ("we," "our," or "us") provides field service management (FSM) software that enables businesses to manage jobs, schedules, teams, time tracking, estimates, invoices, and customer communications.

This Privacy Policy explains how we collect, use, share, and protect information when you use our platform at https://jobydesk.com (the "Service").

By using JobyDesk, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Account Information

• Name, business name, email address, phone number
• Login credentials and account preferences
• Billing information (processed securely by our payment provider)
• Business address and tax identification information (where applicable)

b. Customer Data (Provided by Our Users)

JobyDesk users (field service businesses) input information about their own customers, including:

• Customer names, phone numbers, email addresses
• Service addresses and job-related details
• Appointment history, invoices, estimates, and notes

JobyDesk processes this information solely to provide the Service to our users.

c. Communication Data

• SMS messages and voice call metadata sent through the platform
• Message content, timestamps, delivery status, and call duration
• Two-way conversation history between businesses and their end-customers

Message content is stored to provide users with their communication history, support job-related record-keeping, enable customer service, and resolve disputes. We do not analyze message content for marketing, advertising, or sale to third parties.

d. Usage Data

• Device information, IP address, browser type, operating system
• Platform activity, feature usage, and interaction logs
• Cookies and similar tracking technologies (see Section 11)

2. How We Use Information

We use collected information to:

• Provide and operate the JobyDesk platform
• Enable scheduling, dispatching, invoicing, and job management features
• Facilitate SMS and voice communications between businesses and their customers
• Authenticate users and protect account security (including 2FA verification codes)
• Improve platform performance, troubleshoot issues, and enhance user experience
• Communicate with users about their accounts, billing, and service updates
• Ensure compliance with legal, regulatory, and carrier requirements

3. SMS and Communication Compliance

JobyDesk provides messaging and calling features for transactional business-to-customer communication.

Message Types

Users may send the following types of SMS messages through JobyDesk:

• Appointment confirmations, reminders, and rescheduling notifications
• Technician ETA and job status updates (delivery notifications)
• Invoices, receipts, and payment-related communications
• Two-way customer service conversations
• Two-factor authentication codes for platform login

Frequency, Rates, and Opt-Out

• Message frequency varies based on user activity and service needs.
• Message and data rates may apply.
• Recipients may reply HELP for assistance or reply STOP to opt out at any time.
• Standard opt-out keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) are honored automatically.

Consent Requirements

By using JobyDesk's messaging features, users agree that:

• Messages may only be sent to individuals who have provided prior express consent to receive communications from the user's business.
• Messages must be transactional or service-related (e.g., appointment reminders, job updates, invoices, customer support).
• Marketing or promotional messaging is not permitted through the standard JobyDesk messaging service unless separate explicit consent has been obtained from the recipient and the appropriate campaign type is enabled.
• Users are responsible for maintaining records of customer opt-in.
• Users are responsible for honoring opt-out requests within their own customer records.

Mobile Information Sharing

All messaging through JobyDesk complies with applicable laws and carrier regulations, including A2P 10DLC requirements administered by The Campaign Registry (TCR), the Telephone Consumer Protection Act (TCPA), and the CTIA Messaging Principles and Best Practices.

4. Sharing of Information

We do not sell or rent personal information.

We may share information only in the following limited cases:

Service Providers

We share information with third-party service providers who help us operate the platform, including:

• Telnyx — for SMS, voice, and phone number provisioning
• Payment processors — for billing and transaction processing
• Cloud hosting providers — for application infrastructure
• Email service providers — for transactional account emails

These providers process information solely to deliver services on our behalf and are contractually required to protect it.

Legal Requirements

We may disclose information if required by law, subpoena, court order, or other legal process, or to comply with regulatory obligations.

Safety and Security

We may share information to protect the rights, safety, and security of JobyDesk, our users, or the public, and to prevent fraud or abuse.

Business Transfers

If JobyDesk is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We will notify users of any such change.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. These include encryption in transit, access controls, and regular security reviews.

No system is 100% secure. Users are responsible for keeping their account credentials confidential and notifying us immediately of any unauthorized access.

6. Data Retention

We retain information as long as necessary to:

• Provide the Service
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain business records

Users may request deletion of their account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes (e.g., audit logs, financial records).

7. User Responsibilities

Businesses using JobyDesk are responsible for:

• Obtaining proper consent before contacting end-customers via SMS or phone
• Ensuring their communications comply with applicable laws and regulations (TCPA, CAN-SPAM, state laws)
• Honoring opt-out requests immediately
• Maintaining accurate customer records
• Providing required disclosures to their own customers in their intake forms and at the point of phone number collection

8. Your Rights and Choices

All Users

Users may:

• Access, update, or correct account information through their JobyDesk dashboard
• Request deletion of their account and associated data
• Opt out of non-essential communications

End-Customers

Individuals receiving SMS messages from JobyDesk users may:

• Reply STOP to any message to opt out of further messages
• Reply HELP to receive support information
• Contact the business that sent the message directly to update their preferences

California Residents (CCPA/CPRA)

California residents have additional rights, including:

• The right to know what personal information is collected, used, and shared
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising privacy rights

JobyDesk does not sell personal information. To exercise California privacy rights, contact support@jobydesk.com.

Other State Privacy Rights

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights. Contact support@jobydesk.com to exercise these rights.

9. Children's Privacy

JobyDesk is intended for business use only and is not directed at individuals under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.

10. International Users

JobyDesk is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and improve performance
• Protect against fraud and abuse

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

12. Third-Party Services

JobyDesk integrates with third-party telecommunications providers, primarily Telnyx, to deliver SMS and voice communications. These providers process message content, phone numbers, and related communication data solely for the purpose of delivering messages and calls on our behalf.

JobyDesk does not share mobile information with third parties or affiliates for marketing or promotional purposes.

Links to third-party websites or services from JobyDesk are governed by those third parties' privacy policies, not this one.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or in-app notification.

Continued use of JobyDesk after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For SMS opt-out, reply STOP to any message.
For SMS help, reply HELP to any message.