JobyDesk
Automations

Set it up once. Stop doing it manually.

Appointment reminders, job confirmations, invoice follow-ups, review requests — set up automations once and JobyDesk handles all of it. No more forgetting, no more manual sending.

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A typical job lifecycle — fully automated
When
Job is scheduled
→
Send customer confirmation SMS
Send tech their job details
When
24 hours before appointment
→
Send customer reminder SMS
Send customer reminder email
When
1 hour before appointment
→
Send on the way notification to customer
When
Job is completed
→
Create invoice automatically
Send invoice to customer
Request a review
When
Invoice unpaid after 3 days
→
Send payment reminder SMS
Send payment reminder email
When
Recurring job is due
→
Create job automatically
Send customer confirmation
0
Manual reminder sending
Set once
Runs forever
SMS + Email
Delivery options
Custom
Message templates

Automations that actually fit your business

Flexible rules you configure to match how your business actually runs.

No-code automation builder

Build automations by choosing a trigger and one or more actions. No coding, no IT team. If you can click a checkbox, you can build an automation.

SMS and email delivery

Every automated message can go by SMS, email or both. Customize the message content, timing and delivery method for each automation rule.

Custom message templates

Write your own message templates using placeholders like {customer_name}, {job_date} and {tech_name}. Every message feels personal — not like a robot sent it.

Timing control

Trigger automations immediately, after a delay or at a specific time before or after an event. Send reminders 24 hours before, follow-ups 2 days after.

Conditions and filters

Only trigger automations for specific job types, service areas or customer groups. Send different follow-ups for commercial vs residential customers.

Automation activity log

See every message sent, every automation triggered and every action taken. Know exactly what your customers received and when.

No-code builder

Build an automation in 2 minutes

Pick a trigger, add actions, customize the message and save. No developers, no complicated workflows, no training required.

  • ✓Choose when it triggers — job created, completed, invoice unpaid
  • ✓Pick the action — send SMS, send email, create task
  • ✓Write your message with smart placeholders
  • ✓Set a delay — immediately, after X hours, X days before
  • ✓Save and it runs automatically from that moment on
New automation
TRIGGER — When this happens...
Job is marked complete
DELAY
Wait 1 hour, then...
ACTION 1
Send SMS to customer
Hi customer_name, thanks for choosing us! Your invoice is ready: invoice_link
ACTION 2 — After 2 days if unpaid
Send payment reminder SMS
Hi customer_name, your invoice of invoice_amount is due. Pay here: invoice_link
Save automation
★★★★★
“I set up 6 automations on a Sunday afternoon. Reminders, job confirmations, invoice follow-ups, review requests — all of it. I have not had to manually send a single reminder since. It just runs.”
K
Karen T.
Owner, Elite Pool Services — Miami, FL

Stop doing manually what JobyDesk can do for you

Start free and set up your first automation in under 5 minutes.